Frequently Asked Questions

What is MyBookie?

MyBookie is an online sportsbook that has the experience, know-how, and integrity that you need in your sportsbook. We are fully licensed in Curacao.

Where do I find my account number and password to log in?

You will receive your account number and password as soon as you join. We’ll also send it to you via email. If you don’t see it in your inbox, please be sure to check your junk folder.

I’ve lost my password. How do I retrieve it?

If you’ve forgotten or lost your password, you can retrieve it by calling our customer service team at 844-866-2387. We’ll ask you the security question that you used when you created your account for verification.

Where can I see my available balance?

Once you are logged in your account, you will find your available balance right below your name in the upper-right corner of the screen.

What are the costs to join?

We will never charge fees to join MyBookie.

What credit cards do you accept?

We accept Visa and Mastercard.

My credit card was declined. Why?

Your card could be declined for many reasons. Often it’s because your card is blocked for international transactions. Please contact your bank and ask them to allow your account to execute international transactions. Alternatively, you can try any of our other simple and fast deposit methods.

I used my credit card to fund my account. What documents do you need for me to request a payout?

You will need to complete a Credit Card Verification form for each card you used to deposit funds. You’ll also need to submit the following documents:

  • A photocopy of your government-issued photo ID (e.g., your driver’s license).
  • Photocopies of the front and back of your credit card.

In addition to credit cards, what other methods can I use to deposit money?

We can accept cash deposits via person-to-person transfers and cashier’s checks. Log in to your account and click on “Cashier” to learn how to easily and quickly fund your account online. You can also contact our Customer Service Department to receive instructions on how to deposit funds.

How do I claim my bonus?

Most deposit bonuses are only given on a request basis. Please enter the “Promo Code” for the bonus you want when you are creating your account. You can also enter the Promo Code by clicking on the “Deposit” link on the navigation bar when you log in to your account. If your account is eligible to receive a bonus, it will be added promptly.

What bonuses do you offer?

We always offer several promotions to our players. Visit our bonuses page for available promotions.

How do I collect my winnings?

You can request a payout any time via the online cashier. Log into your MyBookie account, click on “deposit,” select “payout” and follow the easy instructions. You can also request a payout by contacting our customer service department at 844-866-2387. We ONLY process payouts Monday through Friday. But unlike the industry standard of one week, you can get your payouts approved in 48 hours.

  • Please allow 48 hours during the business week for your payout request to be reviewed.
  • Payouts are reviewed and processed Monday through Friday, between 8 AM and 2 PM ET, with the exception of holidays. Important: Please note that Identity Verification and other documentation often are required. Payout requests will not be completed until all requested documentation has been submitted, received and approved by MyBookie staff.
  • Upon approval, and depending on the payout method you’ve requested, your payout may take a few hours (Person-to-Person transfers) to a few days (for transactions involving banking entities). Feel free to ask our customer service department for additional information regarding time frames for different payout methods.

How do I collect when I win?

We will settle your wagers within 5 minutes of the result or score becoming final. Once we settle your wager, we return your risk plus your winnings to your account. Cashing out is easy via e-check, wire transfer or Bitcoin, depending on your preference. Your account must be verified before we’ll process payouts. Please contact our documents team via email at docs@mybookie.cr for verification steps.

What bet types does MyBookie offer?

We accept all bet types: teasers, straight bets, moneyline bets, round robin, “if” bets and parlay bets. If there’s a bet type out there that we don’t currently accept, just ask. We’ll take it!

What are MyBookie’s wagering limits?

Bet minimums are $2 through our internet sportsbook and $25 on the phone. Bet maximums are $1,000 through our internet sportsbook and limited only by the money in your account on the phone.

Can I make Casino wagers?

Yes. MyBookie offers a full casino with Las Vegas-style games, including blackjack, craps, baccarat and slot machines.

Can I use a single login and account to access the Casino, Racebook and Sportsbook?

Yes. A single account will allow you access to everything that MyBookie offers.

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